Starting Pay Range: $21.00 - $25.00 per hour.

OCCU offers $2 per hour in additional compensation for bilingual Spanish-speaking employees who pass a standardized language test.

Location: Eugene, Oregon; Remote in Oregon after up to two months of on-site training.

OCCU is here to enrich lives. We do this by hiring tenacious, humble and big-hearted individuals who are driven to work hard; contribute to an outstanding member experience; support their community through volunteering and advocating for community needs and are dedicated to their own individual growth and development.

As a Collector I, you will partner with members to resolve account delinquencies utilizing active listening and critical thinking. You will also protect and preserve credit union assets and relationships by establishing payment plans, collecting loan payments and/or recovering collateral while promoting a positive member experience.

Every day you will:

• Contact members with delinquent accounts to determine the reasons for delinquency and assist members in developing plans to bring accounts to a current status.
• Manage high volume of both outbound and inbound calls.
• Prepare files for recovery of collateral and submit files to management for voluntary or involuntary repossession approval.
• Note collection activity on accounts in the collection system.
• Assist members with guaranteed asset protection (GAP) and debt protection claims.
• Resolve overdrawn account and operation losses.
• Demonstrate knowledge in several areas including bankruptcy, collateral protection insurance (CPI), titles, credit reporting, GAP, Mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans and automated clearing house (ACH) setup.
• Adhere to the Fair Debt Collections Practices Act.

To thrive in this role, you must have:

• Minimum six months of similar or related experience.
• Must be proficient in Microsoft office programs.
• Must demonstrate strong knowledge of lending functions including bankruptcy, collateral protection insurance (CPI), titles, credit reporting, GAP, Mechanical breakdown insurance (MBI), debt protection, repossessions, account/loan maintenance, deceased member accounts, straw loans and automated clearing house (ACH) setup.

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.

OCCU offers a robust compensation and benefits package including:

• Low-cost medical, dental and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off in addition to 12 paid holidays.
• Tuition reimbursement for eligible education and training.
• Company-paid long-term disability.

Remote positions are eligible for stipends for Wi-Fi.

OCCU is an Equal Opportunity Employer.