OCCU is a member-owned credit union based in Eugene, Oregon, guided by a clear and meaningful vision: to Enrich Lives. This purpose drives everything we do—from how we serve our members to how we support one another as colleagues. With a strong commitment to community impact, OCCU lives its values of tenacity, humility, and big-heartedness every day.

We're seeking a relationship-focused Loan Representative to help members achieve their financial goals through consumer lending and deposit solutions. As one of the first points of contact for members seeking loans, new memberships, and account services, you'll serve as a trusted financial resource while delivering exceptional service in a fast-paced, high-volume remote lending environment.

This position is fully remote for candidates residing in Oregon, Washington, or Idaho and offers a competitive pay range of $21.00 - $25.50 per hour, depending on experience.

About the Role:

The Financial Loan Representative combines lending expertise, member service excellence, sales effectiveness, and relationship building to guide members through loan and account decisions. This role serves members through inbound and outbound communications, processes consumer loans and deposit accounts, and proactively identifies opportunities to strengthen members' financial well-being through consultative conversations.

Key Responsibilities:

• Serve as a trusted advisor to members seeking lending, membership, and deposit solutions.
• Process and fund consumer loans, open deposit accounts, and perform account maintenance.
• Review applications, conduct credit investigations, prepare loan documentation, and communicate loan decisions.
• Develop member relationships through inbound and outbound communications.
• Identify cross-sell opportunities and recommend products and services that meet member needs.
• Utilize technology and remote delivery systems to efficiently serve members and complete transactions.
• Meet established performance goals, service levels, and quality expectations.

What We're Looking For:

• Minimum two years of consumer lending, loan processing, banking, credit union, or related financial services experience.
• Strong consumer lending knowledge and ability to explain financial products and services.
• Excellent member service, sales, and relationship-building skills.
• Ability to build trust and effectively uncover member needs through consultative conversations.
• Strong attention to detail, organization, and ability to manage multiple priorities.
• Comfort working in a high-volume call center environment with both inbound and outbound communications.
• Strong technical aptitude and ability to quickly learn lending systems and remote delivery tools.
• Ability to work successfully from a dedicated home office with reliable high-speed internet and minimal distractions.

Preferred Qualifications:

• Credit union or banking experience.
• Experience processing consumer loans from application through funding.
• Experience reviewing credit reports and loan documentation.
• Proven success meeting sales, service, and production goals.
• Experience with Docusign and electronic loan processing systems.
• Experience working in a lending call center or remote lending environment.

Education:

High school diploma, GED, or equivalent required. Equivalent combinations of education and experience will be considered.

Core Competencies:

• Member Relationship Building
• Consumer Lending Knowledge
• Sales & Service Engagement
• Stress Tolerance
• Adaptability
• Communication Skills
• Attention to Detail
• Financial Problem Solving

Why Join OCCU:

OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:

• Low-cost medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

OCCU is committed to being an Equal Opportunity Employer and encourages applications from all qualified candidates.

If you're passionate about helping members achieve financial success, building trusted relationships, and delivering exceptional lending experiences, we encourage you to apply.